Turning on Outlook logging, and reproducing the issue.
Using “Fiddler” to collect logs while the issue occurred (the technician seemed like they had no idea how to use the program, since the certificates installed by the program effectively blocked Outlook 2016 from communicating with the Microsoft servers) Adding “HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\DisableADALatopWAMOverride” to the registry, with a DWORD value of 1 Using an app password when the MFA browser window asks for the user’s password (“invalid password”) We have worked with MS Support on this issue for a total of ~7 hours in multiple remote sessions, and here are the troubleshooting steps they took, which all failed: I enter my password, it will disappear, then pop up again, and on, and on. Starting Outlook 2016, I'll create a new profile, connect with my AD account, enter my password in the Outlook 2016 authentication box my email will actually start loading in Outlook, then the larger, white authentication window will pop up. I was able to immediately reproduce the issue on my work laptop (64-bit Windrunning Office 2016 32-bit version 1809) by deleting my Outlook profile, deleting all saved Office-related credentials in the Credential Manager, and connecting my laptop to my smartphone hotspot (to simulate being outside the network). The Outlook client cannot be used until they come back inside our network and reboot their PC. Entering their password will close the window, then the window will immediately pop back up.
They will suddenly be asked to enter their password in Outlook (the larger, white, browser-based modern authentication window, not the small Outlook client username/password authentication window). In the past ~1-2 months, our travelling users have been running into an authentication loop in Outlook 2016.
0 kommentar(er)
